Refund Policy

Request period

Contact official GHOSTY Services support within 24 hours of purchase if a technical issue prevents the purchased product from working and our support team cannot resolve it.

Information required

Provide the purchase email or transaction reference, product and plan, a description of the issue, and reasonable evidence requested by support. Customers must follow troubleshooting instructions so the issue can be verified.

Eligible situations

• The product was not delivered after payment was confirmed.
• The delivered license is invalid and cannot be replaced.
• A verified technical issue prevents use on a system that meets the published requirements and support cannot fix it.

Normally non-refundable

• Requests made after the 24-hour review period.
• Purchases made without checking published compatibility requirements.
• Account or game penalties, customer misuse, changed preferences, or inability to follow setup instructions.
• Products that have been successfully delivered and used.

How to request help

Use the official Discord support link in the site navigation or footer. Approval is based on the purchase record, technical evidence, and the circumstances of the request.